Northeast Power Dry Customer Review
We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Jonathan Stone
21:28 02 Dec 23
Jonathan and the two other fellows came right over after my water heater burst after 15 years. When they saw me lifting the old water cooler that was in the way to throw it out, they lifted it for me and then disposed of it as well. I didn't even ask!!!They went way beyond the call of duty:-)Thank you guys!!!
joan hanvey
00:18 01 Dec 23
Jonathan Matias and ivan did a wondeful job cleaning up the mess under the crawl space. Everything is cleaned up and is perfect, I would recomend this company to anyone,
Black Hawk
23:12 28 Nov 23
Fastest, friendliest, most helpful company I've ever dealt with!!Washer discharged in to the house and flooded the basement. I called and a few hours later; Insurance claim is filed, work is starting. The only finger I lifted was to dial. Phone calls every step of the way keeping me informed.Auston is the project manager I'm dealing with and I cannot rave enough!As a woman living alone , it can be very worrisome opening the door to a strange man. That discomfort was quickly abated by his clear communication and genuine respect (none of that mansplaining).Detail oriented, polite, considerate, interested, empathetic, helpful are a few words to describe this manager. In a stressful situation, Auston was such a breath of fresh air!
Adavie Goroveci
19:39 14 Nov 23
Hector and Luis were so helpful today. Beyond amazing, so kind and explained all the steps of what they were doing. I 100% will recommend this company to anyone. 🙂
Jeany Prasithpramote (US)
15:44 12 Nov 23
This company operates how you want a service company to operate which feels like a rare find! They are all professional, they ask you what window of time works for you, call 15-30 min before arriving and are on time. They explain step by step the process and are transparent and knowledgeable. I wish they offered more services so I could use them more. Highly recommend!
Adam Levine
23:57 10 Nov 23
Can’t say enough great things about this company, and more importantly, they’re employees who made a terrible water leak situation as seamless and stress-free as possible. Chris Mazzarella, the Project Manager, was such a pleasure to work with. He was timely, professional, always available morning/day/night to answer all questions I had, and did everything possible to make our experience with this company nothing short of 5-stars. The technicians, including Christian and Lamar to name a few, were also super professional, courteous and efficient. Great job everyone! We will be recommending you to anyone that needs your services.
Matt Storm
19:18 07 Nov 23
Jill Laubauskas
15:39 07 Nov 23
We had a horrible mold issue in our bathroom & closet. Cal came right to our rescue! So professional & knew exactly what needed to be done. His crew especially Jorge, 😁 could not be more capable. I am grateful for all they did for us. 🙏 I would highly recommend. 😊 Just do what you have to do & let them do their job. No worries! THANK YOU!
Odalis Kennedy
13:48 06 Nov 23
If you heard me describe this company and its staff for the last three days, you’d think I own stock in the place. I cannot stress enough how attentive, courteous, punctual and informative these professionals are. I am seriously amazed that this type of service still existed and I wish I had known about them much sooner. Five star service falls short when you talk about the quality of their work and the level of their customer service. Whatever services they provide that I may need in the future, I will look no further and I won’t settle for less. A thousand “thank yous” NE PowerDry!!
Annette Forsythe
22:24 30 Oct 23
Bryan and his crew showed up to dry out our home. He was kind and so respectful. Bryan was so reassuring that everything would work out OK. I really needed to hear that. I pray I never need his services again, and if I did he would be my first phone call.
Nam Shetty
14:17 27 Oct 23
Julio & team did a great & professional service.
Eduardo Traut
19:09 26 Oct 23
Auston did the assessment of the problem, and Julio and Samuel were in charge of the remediation itself. They did an excellent job, very professional, showed a superb communication, explaining every step of the process and giving us options where they were possible. We are very grateful to these guys!
Pastor Anibal Pena
11:56 25 Oct 23
Julio and Paul did an excellent job! I highly recommend this company.
TS D
12:08 23 Oct 23
The team was responsive and professional. They treated my home as if it was their own.
kimberly moscariello
19:07 21 Oct 23
Jorge and Ivan Did such an amazing job cleaning out my basement and drying out after my water heater was not so cooperative! They were very professional and easy to work with!
John Barros
02:02 21 Oct 23
Hector and Ivan were on time, professional and work hard to get the job done in a timely manner. They were both very friendly! Highly recommend them!
Ronald Bolandi
19:05 19 Oct 23
I just had my hot water header leak all over my hardwood floors and three closets. Chris Mazzarella Project Manager was at my house Monday and had his crew set up even before he was finished and Northeast bills the insurance company. Chris answered all my questions and followed up that night and has been of great assistant throughout this ordeal. Chris is honest, professional and compassionate. PowerDry is a great company and goes above and beyond to bring your home back to normal. I had dealing with the national company we all see on TV and they did not do half of what PowerDry did to remediate my problem.I would highly recommend Chris and PowerDry to handle your emergency.
Jay Mulford
00:37 19 Oct 23
OMG. Julio Munoz saved my home. Literally. He discovered all the mold in the walls and in the baseboards and he and his team did the most magnificent job in removing it all!!!!. I cannot recommmend him more highly to everyone, my friends and family! I'm not kidding, this man is great.
Jason Kane
00:58 15 Oct 23
I had a sewer pipe leak, and it was a mess. I worked with Chris Mazzarella, who came out to my house promptly after calling Headquarters and telling them my problem. He worked with me to make a plan to have Northeast tech’s assess the damage and dry everything out. Chris walked me through the insurance claim process. Chris remained available after his initial visit and thoughtfully and honestly answered questions I had about the process.All of Northeast’s employees are courteous and clean - I completely recommend them for all of your remediation and drying needs!
Susan VanVolkenburgh
13:04 14 Oct 23
I highly recommend this company. There was water in my crawl space and because I had not had water there before I had tons of stuff stored there. They moved everything out, got rid of all the wet cardboard, and dried the crawlspace out. Every one who came was friendly and professional from the gentleman that gave me the estimate to the last men who came to remove their equipment.
Anthony Pirone
19:15 09 Oct 23
Very professional and courteous service responded in a timely manner to assess the water damage remediation team arrived on time performed all services included in the estimate answered any questions same with the deinstallation team left the premises dry and clean highly recommend
Alexis Stanisci
20:04 08 Oct 23
mara ivory
00:09 02 Oct 23
Bryan and Lorenzo were amazing!!! Very professional and showed great care and compassion. Would recommend them to anyone!!!!
T
01:24 01 Oct 23
We had a great experience. Edmund was helpful in diagnosing the issue and the men that did the work were prompt, professional, communicative and organized. Julio, Alexander and Henry made it a smooth process.Thanks!
Ronald Koustas
13:13 29 Sep 23
Responded quickly and these days that's a minor miracle. Bryan was friendly and professional. He explained everything about the mediation process and though he had to cut away ceiling drywall, the process was quick and left my place spotless. I would highly recommend!
Daniel Lynch
17:10 26 Sep 23
Brian provided excellent service in fixing a flooded basement. For what was an unpleasant experience, he made as seamless as possible. He connected me with a local plumber and assisted in opening an insurance claim. Highly recommend!
Catherine Gioffre
17:52 25 Sep 23
I cannot express my gratitude for Bryan and his team. They came out on a Sunday night to clean up water damage to our unit and helped us kick start our restoration process. I hope I never need to use them again but if I do we will be back
JoAnne Voorhees
20:09 23 Sep 23
I had a major flood in my basement and my plumber Kelco Plumbing recommended Noertheast Power Dry. Julio and his partner came and did their job of cleaning up everything. They left the blowers and the dehumidifier for 4 days to make sure it was completely dry. Freddie came out Friday and examined everything and the two techs came Saturday to pick up the equipment. I have never seen my basement so clean and dry. Phenomonal company and phenomonal technicians. I would use them again in a minute for future problems. Very satisfied.
Alex Drinker
20:36 16 Sep 23
Julio and John were amazing. Super helpful, incredibly organized and neat. Highly recommend
Christoph Schillig
20:02 15 Sep 23
Mario and his crew were professional and helped walk us through a difficult time in our new home.
Oscar Adajar
16:49 12 Sep 23
Julio and Alexander did very good job in my home, best crew keep my home dry . Thanks Julio you the best
Nicole Gullotta
22:41 09 Sep 23
Julio Munoz and Alexander were efficient and pleasant to work with !
S.B. Becker
16:51 07 Sep 23
They did a good job and they explained everything that needed to be done OK: Julio Munoz and Said
Stephanie Barcelo
14:27 07 Sep 23
What a wonderful, respectful and understanding company! Bryan and his partner (his name escapes me now) we’re great! They were efficient and got right to the work. I had my toddler with me and honestly it was like they were not even there as I continue in my daily routine. Thank you for great customer service. Edmund Lopez, the project manager, was also great. All three gentleman were patient and understanding. Thank you for great service guys in the pre-installation and installation phase of this service.
Joe Silano
14:24 06 Sep 23
Julio & team - highly recommended, professional and efficient.
Tara C
17:34 01 Sep 23
AMAZING CREW!!! Completely professional, courteous, understanding and did the job at hand in a matter of 3-4 hours. Incredible!! Highly recommend this company and crew!!MARIO, SAMUEL & RUBEN were the best!!
Dermot Boden
17:08 26 Aug 23
Julio and Said did a good job this morning. Friendly, professional and quick.
nom desemb
15:16 25 Aug 23
Julio best of the best!! Thank you Julio for keep my home safe
Lisa Rose-Charlesworth
16:51 24 Aug 23
Julio Munoz and crew were extremely professional and very nice to work with!! They were efficient, helpful and very kind as an added bonus!!
Ciara Laqui
23:09 23 Aug 23
Julio and Samuel are very professional, they explained the procedure very well and did a great job. I would highly recommend!
Deborah Merritt
23:57 20 Aug 23
I am extremely satisfied with the speedy response and service you provided. Everyone that I contacted, spoke with, and the individuals who actually performed the work were very professional and on time. I highly recommend Northeast Power Dry as the go to company to call when you have a flooding issue.
Johnnie May
17:49 19 Aug 23
Julio and John did a great job thank for having great workers
Rashed Alsharari
23:12 18 Aug 23
Julio did a great jo with the whole process.
Roberta Soldo
20:07 18 Aug 23
Excellent service, Bryan Vargas Hernandez and his assistant were wonderful and I would definitely refer them to anyone who has trouble with water damage etc. Both men were polite and very very neat in their work.
Sarah Ann August
23:13 15 Aug 23
Julio and Francesco were very professional and courteous. I wold have them back again
Elliott groom
19:32 15 Aug 23
The team came they were very informative and professional. Would recommend this service to anyone who needs it.
Harold Haycook
23:53 13 Aug 23
This company is great. I called them to report water damage and they had someone here within 90 minutes. The project manager, Edmund, was awesome. He went through everything very thorough. He told me a crew would come out to address the water damage. Within and hour of Ed leaving the crew was here to start cleaning up. Hector and his co-worker were great. I can’t say enough good things about these guys. To top it off they did this all on a Sunday. Thanks again.
leah pollen
01:29 10 Aug 23
Northeast Power Dry was so helpful during a very difficult situation. They were very responsive, professional and have excellent customer service.
Leslie Simpson
20:36 08 Aug 23
Northeast was great. We had a burst pipe in our wall that required extensive clean-up. Paul was responsive and explained everything thoroughly. His remediation crew couldn’t have been nicer. They removed all of the damaged materials, cleaned, sanitized and dried out the area. A special call out to John and Pedro for their meticulous work!
Lily Atkinson
01:02 07 Aug 23
Julio and Fransisco were very professional. They made sure everything was cleaned properly and smelled 1000 times better then before. Thank you so much for your help and service, I highly recommend.
Stephen Lewis
21:18 06 Aug 23
Nice people to get working and ensuring that we'll not have mold or dry places on the premises
Jim M
14:56 06 Aug 23
Julio Munoz and his team did a great job from start to finish. And our project manager Chris was on site very quickly after we called and immediately got the wheels in motion.
Adam Silverberg
13:13 04 Aug 23
Chris, Mario Gomez and the crew were fast, professional, and competent with excellent customer service. We are very pleased with their work.
Gib Clark
01:26 01 Aug 23
Very efficient and professional team led by Bryan Vargas. Then very efficient and professional finish by Jorge Diaz.
Sara N
21:13 28 Jul 23
Hector Linares and Aldo were so nice. They were careful with my stuff an cleaned up well.They explained everything in detail to me.Thank you for helping today.
Lawrence Berman
19:02 28 Jul 23
We are not used to companies responding quickly and ameliorating the problem without issues. Northeast Power Dry went above and beyond. We highly recommend them. Enjoy your free cup of coffee Austin.
Michael Di Iorio
15:17 27 Jul 23
Mario & John were prompt and professional. They completed the job in less time than estimated. They made an unfortunate situation (sewage back up) as pleasant as possible.
Sanford Becker
19:08 25 Jul 23
Very professional
Celia “Thankful Consumer” F.
18:51 17 Jul 23
I had a great remediation experience with the Crew Chief, Julio, the teams he led for my residential job assignment. Julio & team were not only very careful in my home, they were very courteous and methodical about proceeding through “set-up” and the “take-down” equipment removal a few days later.Also, Julio was very knowledgeable about the particular damage scenario at hand in my home. Yes, I highly recommend!
Robert Jackson
22:06 15 Jul 23
Very effective service and user-friendly.
beto Azanedo
22:36 14 Jul 23
Kind and professional.Answered all my questions and they told me what they were doing step by step.
jon mcnamee
14:00 10 Jul 23
Power Dry were quick and efficient and provided a good analysis of the problem and how it would be remediated. The equipment provided did a first rate job and we are happy with the result.Jonathan Smith
Bill Scalzitti
15:33 08 Jul 23
Very professional efficient clean
Emmie Henry
23:56 07 Jul 23
Cannot compare level of service provided to anyone else in the industry. Sent Michael (project manager) to my home at 8pm at night during holiday week. First and last question was what can I do to relieve your stress. Containment team led by Bryan needed to open up a wall behind a cabinet. Every other company told me the cabinet would be a loss but Bryan’s team got it out without so much as a scratch. First time I have dealt with contractors/home specialists whose top priority is making the situation as stress less as possible for the client. Most impressive was that they stayed kind and helpful even when I was getting a little animated from the whole situation. Five stars!
Joe Ferlisi
19:38 06 Jul 23
Bryan and his crew were too notch. Very professional, great work, cleaned up everything and explained the process step by step! Would highly recommend Bryan and the team at Northeast Power Dry!
Patricia Weyand
16:20 06 Jul 23
Guys were great. Julio and John..Answered all my questions, worked hard and cleaned up nicely…so far amVery impressed by this company!
Sue Wernes
00:17 04 Jul 23
My husband and I walked into our carpets and walls in our basement ruined and water inches high .I thought it was going to be a huge headache dealing with the aftermath.Luckily Austin our project manager calmed our nerves and reassured us it would be a painless and easy turnaround.He was professional and absolutely a terrific employee.Most important he was right it was a smooth process he gandered everything for us .His crew behind him were just awesome !I highly recommend this company !I hope they give Austin a raise !!!!!Thank you Austin
Gina Cocchiaro
21:04 30 Jun 23
Due to a broken pipe, my mother’s water heater flooded her downstairs. Power Dry was there within and hour to begin evaluation and remediation. They were amazing and so thorough!
dr ro
22:37 23 Jun 23
Julio and his team did an awesome job. Very professional and courteous
Maria Fajardo
13:59 22 Jun 23
Jenna Russotto
00:14 21 Jun 23
John Capitanelli
21:50 19 Jun 23
Georgia Herrmann
21:29 19 Jun 23
Cyndi Pillsbury
00:45 17 Jun 23
They covered all rugs and even the cellar steps while they worked. They told me what the next steps were and when they would be done and I finally felt calm in a other wise stressful situation.
Dreaminate
01:53 16 Jun 23
Julio, Alexander and Ruben were very professional to work with when they came to fix our garage. They explained everything they were going to do and met our expectations. Highly recommend them to others that need their service.
qian liu
14:14 15 Jun 23
My condo was flooded with the water from a broken hot water heater . The neighbor in my community recommended Northeast Power Dry. After I called, they quickly dispatched the manager Brian to come for an evaluation . Brian was very professional and patient. He explained to me what they were gonna do step by step and assured me that my unit will be dry and clean. Brian then worked on the job details/quote immediately and sent it to me about an hour later, as promised . The next day, the crew arrived on time with all the equipments. The team leader Eduardo and his crew did an excellent job cleaning and setting up the blowers and equipments to dry the wet area. It only took them a couple of hours to finish everything, very efficient and productive. I am extremely satisfied with their service, and can’t be happier! I highly recommend northeast power dry to anyone who need the service, a true 5 star service！
eileen unger
16:05 14 Jun 23
Julio and Alexander were professional, friendly and efficient. They explained everything. They were on time. Left the area very clean and made this process stress-free!
Anupama Kuchibhatla
02:04 11 Jun 23
Mario, fransico, Malik and said, did an amazing job at our property, where we had a huge lead due to a faucet that bursted. They were a professional team, ready to answer our questions patiently and kept us informed throughout the process . They were always on time and I would recommend them to anyone Anyday.
Katalin T. Nagy
14:58 07 Jun 23
Quick and profitiont work
Ari
18:14 05 Jun 23
Hector, his crew, Paul, and dispatch all deserve 5 stars. I had some really frustrating and disappointing experience with Edmund the project manager that his supervisor Paul had to correct. He was dishonest, tried to decline explaining an extra charge I wasn’t expecting, and considering that he started as a really great contrast against some of the shadier guys who came by, gave nebulous estimates, and when pressed for details, didn’t even come up with the correct numbers of rooms in the basement, etc etc? I was super disappointed with his behavior. Made me certain I was being double charged for something and then scammed — when actually? It boiled down to a simple mistake I would not have even been annoyed about had he admitted and addressed it. Shouldn’t have happened, especially the way he spoke to me, but Paul handled the explanation AND reached out to resolve the broken trust. His dishonesty and inability to explain some very simple math raised red flags about credit card fraud — NEVER accept an explanation from someone you’ve contracted for a service if they can’t also put it in writing. And this wasn’t even a real issue! After speaking to Paul? It’s even more baffling that Edmund couldn’t just give me the numbers.Hector had no such issues. He came in with great teams, and I couldn’t have asked for a better group. I don’t remember everyone’s names, but he, Felix, and several other guys were absolutely fantastic every day they had to come by. Our situation in the basement was difficult, and I’m sure it was a pain for Hector and his team. But they never once complained, were super polite about a messy messy space, and incredibly hardworking and sensitive to boot.I also want to highlight that even dispatch was great about keeping me informed about any changes or delays. I work remotely, and too many take that to mean they can come by whenever, and not give me any heads up. Two other companies (and Edmund, tbh) recently pulled that nonsense.By contrast? NEPD dispatchers and Hector both did a great job of keeping me appraised of the schedule — even though my phone is broken! They had to sometimes try a couple diff ways to reach me, and were always thorough to make sure I saw messages.Altogether, everyone I spoke to was fantastically helpful, very friendly, and I really couldn’t imagine better service. The estimates/billing side issues included, I still would recommend NJ Power Dry. Just make sure whoever is running your estimate is completely clear about what you’re going to see as the final numbers, not just certain pieces, and to be completely clear about WHEN charges might show up, if they show up later than stated they should.
Scott Six
13:09 03 Jun 23
Bryan and his team, as well as Adli the project manager, from Northeast PowerDry arrived less than 90 minutes after I called, and the cleanup crew was on-site less than one hour later. They were careful and professional, explained what they were doing and why, and ended a very bad day on a positive note.
Elena Cruz
16:58 01 Jun 23
Mario and Wilfredo were abosultely amazing. They were on time and thoroughly explained their process. They definitely made this stressful time more bearable. I am highly appreciative of them.
Kamlesh Joshi
16:43 01 Jun 23
Jonathan and Aldo worked hard to make sure the site properly maintained, clean, remove all debris and home environment is in healthy conditions.... Their dedication and attention are awesome...
Dean Hurley
14:29 31 May 23
Bryan Vargas-Hernandez and team are awesome. Terrific work!
David Cahall
16:13 29 May 23
The NE Power Dry was very responsive arriving within hours after the request. Efficient team set up the drying fans and dehumidifiers in both rooms quickly after the order was sent after their project leader examine the damage. Daily follow up calls. System removed on time as previously stated after measurement confirmed that drying parameters had been attained. Thank you.
Dylan Adam
18:21 27 May 23
Jorge and Jeremy are great!
Jeffrey Freeman
14:39 27 May 23
Great job guys
norman mcalister
23:18 23 May 23
Arrived early, worked hard and quickly. He exlained what they did and asked for any questions. Definitly👍👍.
Angela Smedley
22:12 23 May 23
Tanya Cleary
22:44 22 May 23
Julio, Francisco and Alexander were extremely professional. They took the time to explain the process and answered all of our questions. I would definitely recommend Northeast Powerdry to any on need if there serves.
Ben Mesika
05:09 20 May 23
Outstanding experience working with Hector and Juan. Both were professional, personable, friendly and extraordinarily clean. Can’t thank those two enough for the great work they did for us. A+ service and highly, highly recommended.
Al3xdagrate
22:06 19 May 23
Mario & Francisco were very professional and thorough. They were able to answer all my questions.
Jason Yee-Chan
15:38 18 May 23
Mario and Salvador were quick, professional and efficient. They took care of our home and left the area impacted clean and orderly. Gregory was very informative for the intake and overall management of the project. He came out immediately and answered questions late into the night Will add more details after the work completes and the insurance discussions are finalized, but for now would highly recommend!
Penny Jeffers
23:20 16 May 23
We’re thankful they were prompt and polite.
Guy Stanzione
14:16 14 May 23
Bryan did an outstanding job explaining the work being done and was able to further identify an issue. By him noticing the issue, it avoided a bigger problem in the future. While removing the floor trim, he suspected there might be an additional water problem. By reviewing a closer he realized there was a pipe leak, which would have caused considerably more damage if not diagnosed and remediated. Bryan is a pleasure to workwith.
Karen Stanzione
01:16 14 May 23
We had a sump pump failure causing water to partially damage our basement. Auston provided exemplary service, explaining the process in extremely clear detail. He made, what could have been a horrible experience, one that appears to have a positive outcome. Auston was extremely patient and understanding. He offered to and made the necessary calls to my insurance company. He also explained the payment options, allowing me to make the decision to worked best for me. Auston represents his company with a high level of professionalism and humanity and is an asset to his company.
